Webinar Foundation of the role
Practical information
Duration: 1 hour
Costs: EUR 125,-
The webinar can be viewed immediately after registration.
Docent
Precious Chocolaad
Understanding who the confidential advisor is, what they do and the framework they operate in.
About this webinar
The confidential advisor role is often described in a few lines in a policy document. In practice, it is more layered than that. This webinar takes the role apart and looks at what it actually requires.
Central to this webinar are the five forms of unwanted conduct that fall within the CA's remit, what distinguishes them from each other, and how to navigate the situations that don't fit neatly into any category. From there, the focus shifts to the day-to-day work: the three main tasks of supporting and guiding reporters, informing the organisation, and signalling patterns - and the competencies that make this effective in practice. Just as much attention goes to what falls outside the role. Not investigating, not judging, not stepping in as HR or mediator. For anyone new to the role or looking to sharpen their understanding, this is where to start.
After completing this webinar
Participants can describe the role of the confidential advisor, including its core tasks and key competencies
Participants can identify and distinguish the five forms of unwanted conduct that fall within the CA's remit
Participants are equipped to navigate grey areas where behaviour is ambiguous or context-dependent
Participants understand what the confidential advisor does not do, and why those boundaries are essential
Participants can position the role clearly in relation to HR, management and formal complaint procedures
Participants are familiar with the five principles that underpin an effective and credible confidential advisor role
Programme
Introduction & role definition
What is a confidential advisor?
Core functions of the role
Why organisations need a confidential advisor
Low-threshold access: what it means in practice
Legal & organizational context
The layered legislative framework
Employer duty of care obligations
Psychosocial risk factors (PSR) at work
What a PSR-policy must include
Forms of unwanted conduct
Definitions and examples of each form
Navigating the grey areas
What falls within and outside the CA remit
Workload vs. inappropriate conduct: the distinction
Positioning in the organization
Relationship with HR and management
Independence and neutrality in practice
Legislative trend: formalising the CA role
Internal vs. external advisors: key differences
Target audience
This webinar is intended for internal and external confidential advisors who want to ground their role, as well as for individuals considering taking on the role. No prior knowledge is required.